Scheduling Policy

 

a) Deadlines and Advance

a.1- Sessions must be scheduled at least 12 hours in advance.
a.2- Cancellation or rescheduling of sessions must be done at least 24 hours in advance.

a.2.1- If the customer is unable to schedule, cancel or reschedule a session in a timely manner, the session will be considered lost and the credit used.
 

b) Validity Period of Credits

b.1- Session credits are valid for 30 days from the date of purchase or renewal of the subscription.
b.2- Upon expiration, unused credits will be considered lost and cannot be recovered.
 

c) Pause Policy

c.1- The client may request up to three breaks in sessions as long as the sum of the suspension periods does not exceed 30 days per calendar year.

c.2- To request a break, the subscriber must formally communicate to our support team at least 5 business days in advance, informing the start and return date of the break, respecting the maximum limit.

c.3- The support team will confirm the pause and resumption date of the sessions through Habitat Languages' official communication channels.

c.4- Credits not used before the break will be maintained and may be used after the sessions resume.
 

d) Subscription Renewal and Cancellation

d.1- The subscription is automatically renewed at the end of each contracted cycle, unless the customer cancels the automatic renewal via the Habitat Languages website.

d.2- The customer can cancel automatic renewal at any time before the next subscription renewal date.

d.3- The customer will have access to the services until the end of the contracted cycle, even if they cancel the automatic subscription renewal.
 

e) Payment Options

e.1- For recurring plan customers, payment will only be made by credit card through our page or app.

e.2- For clients who purchase session packages, payment can be made by credit card or pix through our page or app.
 

f) Responsibilities and Communication

f.1- Habitat Languages is responsible for ensuring that the scheduling system is working correctly and that customers receive appointment reminders via email.

 

f.2- It is the client's responsibility to schedule, cancel and reschedule their sessions via the scheduling system provided by Habitat. 

 

f.3- It is the client's responsibility to schedule sessions at least 24 hours in advance and cancel or reschedule at least 12 hours in advance.

 

f.4- It is the customer's responsibility to be aware of policy changes through the communication channels provided by Habitat Languages.
 

f.5- Under no circumstances may the client schedule sessions directly with the Helper or in any other way than through means made available by Habitat Languages, under penalty of a fine of 20 (twenty) times the value of the contracted plan.
 

g) No-Show Policy

g.1- Failure to attend a scheduled session without adequate prior notice will result in the loss of credit for that session.

g.2- The client will not be able to reschedule the missed session and will not be refunded the session fee.

g.3- In case of absence of the Helper in the scheduled session, the credit will be reinstated for a new appointment, plus 15 minutes with the same Helper, or with another Helper from your choice, for the same period without the addition of 15 minutes.